Refund & Cancellation Policy — Gokalvi TNPSC Tutor
App name: Gokalvi – TNPSC Tutor
Developer: Gokalvi
Contact: admin@gokalvi.com
Effective date: Upon first Google Play release
Last updated: 2026-07-10
1. Overview
Gokalvi offers a free tier and an optional Pro subscription via Google Play’s billing system. This policy explains how refunds and cancellations work.
2. Free trial
Pro subscriptions include a 7-day free trial. You are not charged during the trial. If you cancel via Google Play before the trial ends, you owe nothing.
3. Cancellation
You can cancel your Pro subscription at any time:
- Open the Google Play Store app on your Android device
- Tap your profile icon → Payments & subscriptions → Subscriptions
- Select Gokalvi – TNPSC Tutor → Cancel subscription
Cancellation takes effect at the end of your current billing period. You retain Pro access until then.
4. Refunds via Google Play (automatic)
Google Play provides a 48-hour automatic refund window after purchase. To request an automatic refund:
- Open the Google Play Store app → Payments & subscriptions → Budget & history
- Find the Gokalvi charge → tap Refund
- Refund is processed by Google Play directly, usually within a few business days
5. Refunds outside the 48-hour window
If you are outside Google Play’s automatic window, you may request a refund from us directly by emailing admin@gokalvi.com with:
- Order ID from your Google Play receipt
- Reason for the refund request
- Date of purchase
We review each request individually. Approved refunds are processed within 7 business days back to your original payment method (via Google Play).
6. Eligibility for out-of-window refunds
Refunds outside the 48-hour Google Play window are generally granted for:
- Duplicate charges caused by a technical error
- Charges after a confirmed cancellation
- Substantial and continued inability to use paid features due to an app-side defect that we cannot resolve within a reasonable time
Refunds are generally not granted for:
- Change of mind after the 48-hour window and after Pro features have been used
- Failure to cancel before automatic renewal
- Issues caused by user device incompatibility that was disclosed on the Play Store listing before purchase
7. Annual subscription pro-rated refunds
If an annual subscription is refunded after use, we may offer a pro-rated refund covering the unused months, at our discretion. This is evaluated case-by-case.
8. Chargebacks
If a chargeback is filed with your bank or card network, we ask that you contact us at admin@gokalvi.com first so we can resolve the issue directly. Chargebacks filed without prior contact may result in the associated Pro account being suspended.
9. Free tier
The Gokalvi free tier is provided at no cost. No refund applies since no payment is made.
10. Contact
For any refund or cancellation query:
Email: admin@gokalvi.com
Response time: within 72 hours (Monday–Saturday)
11. Governing law
This refund policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Tamil Nadu.